Who We Are & What This Policy Covers
Trident Energy Systems LLC ("Trident", "we", "our", or "us") is a UAE-based engineering and infrastructure company headquartered in Abu Dhabi. We provide electrical HV works, facilities management, solar energy solutions, annual maintenance contracts, elevator & escalator services, and security & surveillance systems.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us — through our website, service enquiries, contracts, or any other channel. It applies to all individuals whose data we process, including clients, prospects, contractors, and website visitors.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our services or website and contact us to discuss your concerns.
This policy is governed by the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and any applicable sector-specific regulations in the UAE.
Information We Collect
We collect personal information that you provide to us directly, as well as data generated through your use of our website and services. The categories of data we may collect include:
Information You Provide Directly
- Full name and contact details (email address, phone number, WhatsApp number)
- Company name, job title, and professional role
- Project details, service requirements, and technical specifications
- Correspondence and communications with our team
- Billing and payment information (processed securely via third-party providers)
- Identity documents required for regulatory compliance (e.g. trade licence, Emirates ID)
Information Collected Automatically
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and navigation path on our website
- Referring URLs and search terms used to find our website
- Device identifiers and cookie data (see Section 7)
Information from Third Parties
- Business contact information from professional directories or referrals
- Publicly available information from company websites or LinkedIn
- Data from government portals for regulatory verification purposes
| Data Category | Examples | Legal Basis |
|---|---|---|
| Identity Data | Name, Emirates ID, trade licence | Contract / Legal obligation |
| Contact Data | Email, phone, address | Contract / Legitimate interest |
| Technical Data | IP address, cookies, device info | Legitimate interest / Consent |
| Project Data | Site surveys, specifications | Contract performance |
| Financial Data | Billing details, payment records | Contract / Legal obligation |
| Marketing Data | Communication preferences | Consent |
How We Use Your Information
We process your personal data only where we have a lawful basis to do so. The primary purposes for which we use your information are:
- To respond to enquiries, prepare quotations, and deliver contracted engineering services
- To manage ongoing service contracts, maintenance schedules, and AMC agreements
- To process payments, issue invoices, and maintain financial records as required by UAE law
- To comply with DEWA, ADDC, Dubai Municipality, Civil Defence, and other regulatory requirements
- To communicate service updates, appointment reminders, and project status reports
- To send marketing communications about our services, where you have given consent
- To analyse website usage and improve the user experience
- To detect, prevent, and investigate fraud, security incidents, or other illegal activities
- To exercise or defend legal claims arising from our business operations
We will never sell your personal data to third parties for their own marketing purposes. Your information is used solely to provide and improve our services and to comply with applicable law.
When & With Whom We Share Data
We do not sell or rent your personal data. We may share your information with the following categories of recipients, strictly on a need-to-know basis:
Service Delivery Partners
- Subcontractors and specialist engineers engaged on your project
- Equipment suppliers and manufacturers requiring site or contact details
- Logistics and transportation companies for equipment delivery
Technology & Operational Providers
- Cloud hosting and IT infrastructure providers (data processed under strict data processing agreements)
- CRM and project management software platforms
- Payment processors and banking institutions
- Communication platforms (email, SMS, WhatsApp Business API)
Regulatory & Legal Authorities
- UAE government bodies including DEWA, ADDC, SEWA, DM, and Civil Defence where required for permits or approvals
- Law enforcement or judicial authorities when required by valid legal process
- Auditors, insurers, and legal advisors for compliance and risk management
All third-party processors are contractually obligated to maintain the confidentiality and security of your data and to process it only as instructed by Trident Energy Systems.
How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements. Our standard retention periods are:
| Data Type | Retention Period | Reason |
|---|---|---|
| Client contract records | 7 years post-contract | UAE Commercial Companies Law |
| Financial & invoice records | 7 years | UAE VAT / Tax Law |
| Project documentation | 10 years | Engineering liability & warranty |
| Enquiry / contact form data | 2 years | Follow-up and CRM |
| Website analytics data | 26 months | Analytics platform standard |
| Marketing preferences | Until withdrawn | Consent-based |
| CCTV footage (if applicable) | 30 days | Security purposes |
When retention periods expire, data is securely deleted or anonymised in accordance with our data destruction procedures.
Your Data Protection Rights
Under UAE PDPL and applicable data protection law, you have the following rights with respect to your personal data:
Right to Access
Request a copy of the personal data we hold about you and information on how we use it.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where there is no compelling reason for us to continue processing it.
Right to Restriction
Ask us to suspend processing of your personal data in certain circumstances while a complaint is investigated.
Right to Portability
Receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
Object to processing of your personal data for direct marketing or where we rely on legitimate interests.
Withdraw Consent
Where processing is based on consent, withdraw it at any time without affecting prior lawful processing.
Right to Complain
Lodge a complaint with the UAE Data Office or relevant supervisory authority if you believe your rights are not being respected.
To exercise any of these rights, please contact our Data Privacy Officer at info@tridentenergysystems.ae. We will respond within 30 days of receiving your request.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and support our marketing activities. A cookie is a small text file placed on your device when you visit a website.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function correctly (navigation, forms, security) | Session |
| Analytics | Understand how visitors use our site via Google Analytics | Up to 26 months |
| Functional | Remember your preferences such as language and region | 1 year |
| Marketing | Serve relevant advertisements and track campaign performance | Up to 2 years |
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For analytics, you may opt out using the Google Analytics Opt-out Browser Add-on.
Data Security Measures
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.
- SSL/TLS encryption for all data transmitted through our website and digital platforms
- Access controls and role-based permissions limiting data access to authorised personnel only
- Regular security assessments, penetration testing, and vulnerability reviews
- Encrypted storage for sensitive personal data and project documentation
- Staff training on data protection obligations and information security best practices
- Incident response procedures in the event of a data breach or security incident
- Physical security measures at our Abu Dhabi offices and data processing locations
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the UAE Data Office in accordance with PDPL requirements and within the applicable statutory timeframes.
Children's Privacy
Our services are designed for and directed at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. Our website is not intended for use by children.
If you believe we have inadvertently collected personal data from a minor, please contact us immediately at info@tridentenergysystems.ae and we will take prompt steps to delete such data.
External Websites & Third-Party Services
Our website may contain links to external websites, social media platforms (LinkedIn, Instagram), or partner portals that are not operated by Trident Energy Systems. We have no control over and are not responsible for the content or privacy practices of those websites.
We encourage you to review the privacy policy of any third-party website you visit. The presence of a link on our website does not constitute an endorsement of that website's privacy practices.
Third-party services we currently use that may process your data include Google Analytics, Google Maps (embedded on our contact page), and WhatsApp Business API. Each of these providers operates under their own privacy policies and data processing terms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a prominent notice on our website homepage for 30 days
- Notify active clients and registered contacts by email where changes are significant
We encourage you to review this page periodically. Your continued use of our services or website after the effective date of any changes constitutes your acceptance of the updated policy.
| Version | Date | Summary of Changes |
|---|---|---|
| 2.1 | June 2026 | Updated data retention schedules; added rights grid; PDPL alignment |
| 2.0 | January 2026 | Full rewrite to align with UAE PDPL Decree-Law No. 45 of 2021 |
| 1.0 | March 2023 | Initial policy publication |
Questions & Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to report a concern, please contact our Data Privacy Officer:
- Email: info@tridentenergysystems.ae
- General enquiries: info@tridentenergysystems.ae
- Phone: +971 559 819 772
- WhatsApp: +971 544 824 499
- Address: Trident Energy Systems LLC, Abu Dhabi, United Arab Emirates
We aim to respond to all privacy-related requests within 30 calendar days. In complex cases, we may extend this period by a further 60 days but will notify you of the extension.
You also have the right to lodge a complaint with the UAE Data Office (uaedataoffice.gov.ae) if you believe your personal data rights have been violated.
Still Have Questions?
Our team is here to help. Reach out for any privacy concerns, data requests, or general enquiries about how we handle your information.